ZMR FAQ Guide
We’re here to help you move forward with your vaping experience and find the solutions you need.
Disposable Vape Issues
Why Does My Disposable Vape Leak?
ZMR disposables may leak due to pressure changes from altitude or temperature fluctuations, manufacturing variations, or rough handling that damages internal components.
How to Prevent Disposable Vape Leakage?
Keep disposables upright to minimize leakage risk. Movement in bags or pockets often causes problems, as do air pressure changes during flights. Protect devices from extreme temperatures. For cleaning, insert a twisted tissue into the mouthpiece hole to absorb any excess e-liquid.
Why Did My Disposable Vape Stop Working?
ZMR disposables may stop working if the battery depletes, e-liquid is consumed, or the airflow sensor becomes blocked.
How Long Should My ZMR Disposable Last?
ZMR disposables start with an impressive 15000 puffs, typically lasting 2-3 weeks for the average user. Actual duration depends on your personal vaping style and frequency, with more high-capacity options coming soon.
How to Fix Auto-Draw Not Working on Disposables?
Inhale more firmly, clean the airflow pathway, shake out condensation, or check for blockages in the air inlet.
Pod and Coil Performance
Why Is My Pod Leaking?
Pod leakage typically results from damaged O-rings, improper insertion, overfilling, or using thin e-liquids.
How to Stop Pod Leaking?
Ensure pods are properly seated, check for damaged seals, avoid overfilling, and store your pod kit upright. When flying, separate the pod from the device and store them individually to prevent leakage caused by air pressure changes.
Why Does My Coil Burn Quickly?
Premature coil burning occurs from high wattage settings, insufficient e-liquid, chain-vaping, or using high-sweetener e-liquids.
How to Make Coils Last Longer?
Keep e-liquid levels above 30%, start at lower wattage, use recommended PG/VG ratios, and allow time between puffs for rewicking.
Business Opportunities
How to Become a ZMR Wholesaler?
Want to grow your business with us? Contact sales@getzmr.com for partnership details.
Pod Kit Issues
How to Fix Overheating Pod Kit Issues?
If your ZMR pod kit feels too hot to touch, stop using it immediately and allow it to cool for 15 minutes before checking for damage.
What Pod Options Are Available for ZMR Pod Kits?
ZMR pod kits are designed to work with our 0.6ohm and 0.8ohm pods, engineered for optimal vapor production and flavor delivery. These resistance options ensure consistent performance across our entire device range.
How to Fix Resistance Issues in Pod Kits?
Remove and reinsert your pod, clean all contact points with isopropyl alcohol, or try a new pod to determine the source of the problem.
Why Won't My Pod Kit Charge?
Use the correct USB cable, clean the charging port, verify the charger works with other devices, or check for damage.
How to Know When My Pod Kit Is Fully Charged?
ZMR pod kits show full charge through the on-screen battery icon displaying 100%.
How to Fix Auto-Draw Not Working on Pod Kits?
Inhale more firmly, clean the airflow pathway, shake out condensation, ensure battery has sufficient charge, or check for blockages.
Nicotine Salt E-liquid
What Makes ZMR Nicotine Salts Different?
ZMR nicotine salts come in 50mg/ml (30ml bottles) with 3-5% strength options, delivering smoother throat hits and faster satisfaction.
How to Choose the Right Nicotine Strength?
Our 3% option offers a smoother throat sensation; 5% provides a more intense experience for those seeking higher nicotine satisfaction.
Can I Mix ZMR Nicotine Salt Flavors?
Yes, all ZMR nicotine salts have the same base concentration, making them perfect for creating custom flavor blends.
How to Store ZMR E-liquids?
Store in cool, dark places away from sunlight and heat. Keep bottles sealed and away from children and pets.
Customer Support
Need Help With ZMR Products?
Having issues with your ZMR products? Contact support@getzmr.com for prompt, expert assistance.